This Quality Policy reflects the commitment of Prelios Valuations, a company in the Prelios Group, specialists in the valuation of real estate and property assets for residential and service use as well as in related services, both in a traditional form and via the use of innovative technologies, pursuing with determination, in the short and long term, the following aims:
- Excellence in the quality of the services provided.
- Guaranteed satisfaction of the needs of clients and regulatory requirements.
- Success of the Company, its employees and the other parties involved.
- Compliance with the Code of Ethical Conduct and the Organizational Model (pursuant to Legislative Decree 231 of 2001).
For this purpose, the Company has established processes and procedures, which fully respect all the parties involved, based on the following fundamental principles:
- Customer orientation:
promoting continuous research into, and the awareness of, the present and future needs of clients, respecting their requirements and seeking to exceed their expectations, including by highly innovative services.
- Widespread leadership:
guaranteeing unity of intent, policy and the internal environment in order to involve everybody concerned equally in the pursuit of company aims.
- Involving employees:
fostering professional growth, the realization of potential and proactive skills, respecting the dignity and rights of all individuals.
- For shareholders and the financial community:
guaranteeing the creation of stable values over time and the economic/financial balance of the Company.
- Mutually beneficial relations with commercial partners and suppliers:
because this fosters the creation of value, benefiting all the parties concerned.
- Continuous improvement:
one of the permanent objectives of the Company.
- Fact-based decision-making:
because the best decisions come from analysis, logic and intuition based on hard facts and real data.
Senior Management at Prelios Valuations is responsible, via suitable resources and means, for disseminating and supporting the Quality Policy, clarifying and attributing specific responsibilities to each employee, for a successful outcome.
With regard to the improvement process, Senior Management has set up a methodology to measure the quality of the services provided, verifying customer satisfaction in relation to expectations.